Virgin Voyages Help & Support for Cabin Upgrades

Your cabin category may be changed (up or down) up to 46 days before your voyage. Just give our Sailor Services Crew or your travel partner a shout, and we'll be happy to accommodate. Please keep in mind that any changes may result in a fare increase. 

You’ll also have the opportunity to upgrade your booking by making an offer (or bid) through our Level Upgrade program. From 45 days before your voyage, you can still upgrade your cabin based on availability, all the way up to 48 hours before sailing. 

Level Upgrade bidding will be available for specific sailings at various timeframes. You'll receive an email that will let you know when you can bid or you can check if your booking is eligible on our Level Upgrade page.

All cabin categories (except the Massive Suite) are eligible for Level Upgrade based on availability for each sailing.

If accepted, your offer is automatically processed and charged to your form of payment on file.

Most responses are accepted approximately 48 hours prior to your sailing. If you don’t hear back give our Sailor Services a ring at +1 954 488 2955.

Your Level Upgrade does not include any additional promotions but you can keep the promotions you already have.

Yes, Sailors can upgrade their cabin by re-applying for a new Flexpay loan.