Virgin Voyages Help & Support for Pre-Voyage Policies

Our cancellation policy was created to provide a better experience for our Sailors. Here's everything you need to know:

If you’re booking more than 120 days prior to the start of the voyage, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.

After the 7-day grace period (but still before the 120-day window), you can receive a full refund on any payments, excluding your deposit. For your deposit, you will receive Future Voyage Credit at this time.

Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit (FVC), good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?

Once you’re within 44 days of your voyage, all funds paid are final. But you do have the option to send someone else in your place up to 48 hours before your voyage if you really can't sail. Please note that taxes and fees will be refunded regardless of when the booking is canceled.

Please note, from time to time, your travel agency/First Mate may repackage your voyage with other travel arrangements such as flights, hotels etc, and subsequently act as a tour operator. Please note these policies do not apply to tour operator bookings. Please speak to your tour operator/First Mate for further information.

Have more questions? No worries. Our Sailor Services Crew or your travel agent can help walk you through the process. As always, we recommend you purchase our Voyage Protection.

Yes, names on reservations can be changed up to 48 hours before your voyage - at no additional cost (excluding air implications). Please reach out to our Sailor Services Crew or your travel agent to arrange to have someone sail in your place.

As an Adult-by-Design experience, we have an array of carefully selected beer, wine and expert cocktail options ship-wide. If you must bring that rare bottle of red you got in the south of France, we get it. Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags on the day of embarkation (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be collected pre-sailing and returned once your voyage is complete. You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to our security team as you board, and we will hold them until your final night. 

Every Virgin Voyages sailing is an experience created exclusively for adults, and the minimum age to book and sail is 18 years old.

Clothing irons are a no go on board, but if you need to bring flat iron for your hair, that's ok. There is a hair dryer already in your cabin.

With more than 20+ delicious options available, there's no need to bring food on board. However, if you have a necessary item or dietary supplement you must bring on board, feel free to contact out Sailor Services Crew for special clearance.

We've taken great care to design an experience where our Sailors can enjoy an 18+ environment for reflection, transformation and exploration without life’s everyday stressors.

Sailors may change their voyage date up until 45 days prior to the sailing, and the new voyage date can be up to 1 year from the original sailing start date.

Please keep in mind that if changing a voyage date, any bookable experiences, such as dining, Shore Things, and arrival time slots, will need to be rebooked on the new voyage date. 

Small quantities of water, protein based drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in hand luggage only. Drinks in bottles (glass or plastic) are not permitted. A small quantity is considered a maximum of twelve (12) sealed, unopened cans/cartons of twelve 12 ounces each or less per person. - If there is a special need for having a specific drink, please contact Sailor Services.

That would be a strong no. There are no weapons or ammunition of any kind allowed on board.

We understand some Sailors prefer to travel with a party of one! Our cabins for solo Sailors are the perfect way to sail if you're looking for more personal travel. Also, for just a bit more, you can book a double cabin just for yourself. (Who says you have to share everything?)

From time to time, our friends at Virgin Red offer options to book a select voyage using your points with Virgin. Please visit virginred.com to view current offers.

Though unlikely, Virgin Voyages reserves the right to refuse booking or deny boarding to anyone that does not comply with the rules and regulations stated in the ticket contract.

Smoking will only be permitted in The Smoking Room located on Deck 6 Forward, and in the designated smoking area on Deck 16 Forward on the Starboard side near the entrance of Richard’s Rooftop. Smoking is not allowed in any other areas including the cabin terraces.

Smoking of any kind outside of designated areas (even with a "vape" device) will result in a $500 fee, is a material breach of your ticket contract, and may result in you being disembarked at the next port with no refund. Any repatriating fees will be charged to your onboard account.

For our full Sailor Conduct Policy please see here.

Sorry, laws are laws. While 18+ Sailors can enjoy alcoholic beverages at sea, it's illegal for 18- to 20-year-olds to possess alcohol in Florida. Sorry, Sailors!

Virgin Voyages is committed to providing a safe environment for our Sailors and Crew and reserves the right to deny boarding to any persons convicted of certain felonies, including but not limited to: aggravated physical and/or sexual assault, armed robbery and related offenses, and any other violent crimes. 

Virgin Voyages also reserves the right to access public records containing information about any felonious convictions as part of its Sailor screening process, and to cancel a booking and/or deny embarkation at any time to any individual who has been convicted of these crimes. In the event of such cancellation or denial, the affected individual’s sole recourse shall be a refund of the amount paid to Virgin Voyages for that individual’s own booking, without entitlement to any further damages, loss, expenses, credit, or compensation whatsoever.

On Virgin Voyages creating a safe and secure environment for our Sailors is our top priority. This is a super-long-but-super-important list of items that are a no-go on every Virgin Voyages vessel.  If a sailor is found in possession of such items onboard or during embarkation, The vessel may deny these items from coming onboard, dispose of items or confiscate items until the end of the voyage.

Thank you for helping to ensure the safety of everyone on board.

See the list of all prohibited items.

Yes, every Sailor has the opportunity to choose Voyage Protection when booking. If you decide you want to add Voyage Protection after booking, please contact Sailor Services or your travel agent to arrange it prior to making the final payment. Please visit the Aon plan page for more information about Voyage Protection benefits.

We recognize and appreciate that you’re spending some additional time with us, and we are going to make every effort to accommodate your cabin assignments on new bookings.

Please visit the U.S. Customs and Border Protection website for more information on customs allowances.

Yes, what would a Virgin Voyages experience be without a few guitars? Just be sure all instruments fit through terminal screening equipment. Also, if the music is disturbing other Sailors, which we don't think it will (we know how good you are), we might have to ask you to lower the volume a bit to respect everyone's needs.

No. While we understand that you may legally be able to fly a drone at certain ports along your voyage, we do not allow drones aboard our Lady Ships. They will be confiscated pre-voyage and returned upon arrival at our home port. Please visit here for the full list of prohibited items.

You may bring a portable fan (battery-powered or plug-in) on board. 

Like any plug-in appliance, it may need to be inspected by our onboard electricians prior to usage. Please let the Terminal team know during check-in that you have a plug-in fan in your carry-on and they will inspect if necessary.