Groups Program

A Group is a sailing party consisting of a minimum of 8 cabins on the same sailing. When Sailors book as a Group, they unlock exclusive perks and benefits including discounts, and drinks on us. Plus, there’s no rush — Sailors can hold the required 8 cabins for up to 30 days before needing to provide deposits and names. So rally your crew, pack your bags, and get ready to sail away in style.

Our Groups offer includes:

• Up to 10% off the Voyage Fare for each Sailor in the Group, when booking 180 days in advance. 
• Up to $300 in Bar Tab on us (based on the length of the sailing).
• A night of dining for the entire Group at any one of our restaurants, arranged by Virgin Voyages.

Sailors in the Group may also apply their My Next Virgin Voyage credit to the booking if applicable, or receive the Group Bar Tab as part of the Group benefits. My Next Virgin Voyage is a special discount purchased during a previous sailing to be used on a future booking. Please note that while the My Next Virgin Voyage discount is combinable, the My Next Virgin Voyage credit cannot be combined with the Group Bar Tab benefit, so Sailors will need to choose the option that best suits their needs when booking.

The Bar Tab benefit included in the Groups offer is based on the length of the sailing:

• 4–5 nights: $100 Bar Tab per Group.
• 6–8 nights: $200 Bar Tab per Group.
• 9+ nights: $300 Bar Tab per Group.

The Bar Tab can be used across the ship for drinks, making it a great way for Groups to enjoy their time together onboard.

Sailors interested in setting up a Group can contact our Groups Team directly.

Yes, a third or fourth Sailor can be added to your cabin at the prevailing rate. The pass covers only Sailors 1 and 2.

“Groups” Offer Terms and Conditions

Posted: December 5, 2024

THESE TERMS AND CONDITIONS GOVERN THE HANDLING OF GROUP BOOKINGS (THAT IS, “GROUP(S)”). IT IS ISSUED BY VIRGIN CRUISES INTERMEDIATE LIMITED (“VIRGIN VOYAGES,” “WE”, OR “OUR”) AND IS BINDING UPON VIRGIN VOYAGES AND GROUP LEADER ONCE HE/SHE BOOKS THE GROUP. THE GROUP LEADER EXPLICITLY AGREES TO THE TERMS HEREIN, AND AGREES WE MAY CHANGE, MODIFY, AND UPDATE THE TERMS AND CONDITIONS HEREIN, AND NOTICE MAY OR MAY NOT BE GIVEN.

Some group bookings, that is, “Incentive Circles” or “Corporate Circles,” require a signed contract; those Circles bound by contract shall be bound solely by that contract. These Terms and Conditions apply to Groups booked under this program only.

I.     General

1. There are a number of brand-specific terms we use within these Terms and Conditions:

• First Mate: a travel agent registered with Virgin Voyages.
• Sailor: a passenger (or prospective passenger) on one of Virgin Voyages’ ships.
• Sailor Services: Virgin Voyages’ call center, where our representatives assist with all our prospective Sailors’ needs.
• Group Leader: the group travel organizer, i.e., the Group’s primary contact/planner.  
• FirstMates.com: A Virgin Voyages’ travel agent portal.
• Voyage: a cruise.
• Cabins: as used in these Terms and Conditions, a cabin refers to a cabin as well as a suite (or what we refer to as “Rockstar Quarters”).

2. These Terms and Conditions outline how a Group Leader or First Mate may hold cabins for thirty (30) days (though this may be less if within 120 days of the selected Voyage, as detailed below) for group travel without all the Sailors’ payment and contact information required to book a Voyage. We call the reservation of cabins for group travel a “Group Shell.”

3. Once the Group Shell is created, and subject to the restrictions herein, the base Voyage fare and applicable promotional offer is locked in as of the day the space is requested. Group cabins may be held without names or deposits for a 30-day option period outside of 120 days from the Voyage sail date. More cabins may be added, but they will be held inside the original 30-day window (that is, a new 30-day window does NOT start). Once a First Mate or Group Leader adds a name and information to a Group Shell, the deposit for that booking is due within the standard 24-hour booking hold period. Failure to pay within the 24-booking hold period will result in the booking being automatically closed. There are some additional caveats:

• The Group Leader’s booking information and deposit must be received no later than the 29th day after initiating the Group Shell.
• Notwithstanding the thirty (30) day window provided above, all names and deposits are due at least 120 days before the Voyage sail date. For example, if the Group Shell is made 121 days before the Voyage, all names and deposit information must be provided the next day (i.e., 120 days before the Voyage sail date). For the avoidance of any doubt, full payment for all bookings is due 120 days before the Voyage sail date if booked more than 120 days before the Voyage. Unnamed and undeposited cabins will automatically be dropped after the 30-day option period (or 120 days before the Voyage, whichever is first).

4. A Group must be at least eight (8) cabins and may not exceed 150 Sailors.

5. If a Group drops below eight (8) cabins at any time prior to the Voyage sailing date, it is no longer a Group. Each Sailor will then fall under the individual booking policy (found here) and they will lose all Group amenities (including Bar Tab and applicable ten percent (10%) discount). Full payment will then be due and payable 120 days before the Voyage sail date or immediately if the Sailor falls under the individual booking policy less than 120 days before the sailing.

6. The Group Leader has the option to cancel their Group Shell within the 30-day option window. However, if a Cabin booking cancellation occurs seven (7) days after deposit, the deposit is non-refundable.

7. Certain travel dates may be excluded.

8. Cabins are assigned when the name and deposit are received.

9. While a Group may be booked at 120 days or less before the Voyage sail date, all Sailors will have to provide their financial information (and the entire Voyage fare is due) and their personal information at the time of booking, unless our Flexible Booking Policy is enacted at our sole discretion. No Group may be booked within fourteen (14) days of the intended Voyage.

10. Individual bookings may be converted to a Group before final payment is received if a minimum of eight (8) cabins is reached among all bookings. Individual bookings of at least eight (8) cabins may be converted to a Group up to fourteen (14) days before the Voyage sail date. For the avoidance of any doubt, the ten percent (10%) discount shall only be for those bookings made pursuant to Section III.1. below.

II.    Booking Process

1. Groups may be booked: 
             a. Directly through Sailor Services by the Group Leader, or
             b. Through a First Mate via Sailor Services or via FirstMates.com.

2. A twenty percent (20%) deposit on all Voyage fares of the Group Cabins, and the co-traveling Sailors’ requested information, is required within thirty (30) days after the Group Shell is created.  

3. Deposits are non-refundable seven (7) days after booking.

4. Full payment will be due 120 days from the Voyage sail date for Group Sailors that placed a deposit 121 days or more from the Voyage sail date.

5. All Sailor information and the full payment is required for all Sailors for any Group  booked 120 days (or less) from the Voyage sail date. So, depending on when the Group  is booked, there may not be a 30-day hold option.

6. Names and deposits would be required at the time of booking additional Group Sailors after the 30-day hold period, with full payment due if the additional Group Sailors are added 120 days or less from the Voyage sailing date.

7. All bookings using a First Mate within a Group must have the same First Mate agency (if a First Mate agency is used) and use the same currency.

8. The Group Sailors’ Cabins are assigned when the Group’s participants’ names and twenty percent (20%) deposits are received.

9. A Group can hold up to sixteen (16) The Sea Terrace and/or Central Sea Terrace cabins without names or deposits within the thirty (30) day grace period.

10. First Mates may not use their personal or corporate credit cards to place deposits or final payments on behalf of Sailors.

III. Group Benefits 

1. Groups will be booked at the same rates as individual bookings, and when booking at least 180 days prior to the Voyage sail date, will receive a ten percent (10%) discount to the base voyage fare only (not including taxes and fees). In the event a Group drops below eight (8) cabins before the Voyage, the ten percent (10%) discount shall be forfeited and payment will be due pursuant to the Terms and Conditions herein.

2. Each cabin in the Group will receive a Bar Tab based on the length of Voyage:

• $100 per cabin - 4-5 Night Voyage 
• $200 per cabin - 6-8 Night Voyage 
• $300 per cabin - 9+ Night Voyage 

Bar Tab is not redeemable for cash and is not refundable to the Sailor at the end of the Voyage. For the avoidance of any doubt, only one (1) Sailor per cabin will receive the entire Bar Tab amount listed above.

3. The Group benefits may not be used in conjunction with the following offers, discounts or credits: Contracted Circle Programs; Resident Rates; Casino Rates; Interline Rates; First Mate Rates; Virgin Red Points Offer; Internal reduced rate programs; Exclusive Sailor Loot; Paid in Full bookings; Giveaways; any Promotional, Reduced Rate, or Free Access Keys; or any other promotional offer that excludes Groups. Further, when booking under My Next Virgin Voyage (“MNVV”), the onboard credit (“Sailor Loot” in our marketing voice) will not be added to the booking.

IV.   Group  Events

1. Beyond the venue’s standard offerings, Groups may request a cocktail party package or dining reservation at a cost based on availability and subject to the Terms and Conditions herein. Special arrangements for cocktail party packages and dining for the Groups can be made in advance through shoreside Groups Teams, and will be subject to a premium service charge. Virgin Voyages cannot guarantee venues/spaces for a Groups special events. These events and venue space are based on availability and cannot be guaranteed and will be honored on a first come first serve basis.

2. Group Leaders must pay in advance to lock in the cocktail party package for the Group - must be paid as a lump sum to one reservation in the group. If not paid, the cocktail party will be canceled and cannot be reinstated onboard.

3. Due to the 'prepared to order' service in our eateries, we cannot accommodate restaurant takeovers or buy-outs seating everyone at once. Groups can be accommodated in any of the primary restaurants in groups of 25 staggered every 15 minutes. Requests for staggered dining can only be made at least 75 days prior to the voyage and must be paid in full and Group delegates named at least 90 days prior to the voyage date. Group dining is subject to availability and will only be accommodated on one (1) night of the selected Voyage.

V.    Modifications/Cancellations

1. Cabins may be added to the Group up to fourteen (14) days prior to the Voyage depending on availability. For the avoidance of any doubt, the ten percent (10%) discount will only apply to those bookings made more than 180 days before the Voyage.

2. A Group’s Voyage date can be changed up until 120 days prior to the Voyage start date, based upon availability on future sailings. However, any promotions applicable for the Voyage will be forfeited and the Group Sailors will be responsible for any difference in price.

3. At 120 days the Group’s Voyage is locked in, though cancellations lowering the number in the Group to under eight (8) cabins would result in the remaining Sailors’ reservations being transitioned into individual Sailor bookings. Sailors may detach from a Group up to 120 days prior to the Voyage.

4. If a Group Sailor has funds applied to their reservation, and should that Group Sailor cancel between 120 days and 45 days prior to the Voyage sail date, that Group Sailor will receive a 50% Future Voyage Credit for any voyage fare paid (though money paid for taxes and fees, and bookables would be refunded).

5. A Group cabin category may be upgraded or downgraded 121 days or longer from the voyage sail date, depending on availability. Within 120 days or sooner of the voyage sail date, a Group cabin category may be upgraded only, depending on availability.  
 
6. Any name can be changed on a Group booking up until 48 hours the Voyage sailing date. Name changes will automatically cancel any insurance for that Sailor, and no monies will be refunded.

7. Our Sailor Services can only modify bookings for Sailors booked by a First Mate if it has no financial impact to Virgin Voyages.

8. A Sailor booked in a Group may transfer his or her booking to another at no cost, however, costs and fees related to that travel, for example, travel insurance, air travel, transfers, and shore excursions, may not be transferable or refundable. Cancellations can be made through Sailor Services or through a First Mate.

9. If a Sailor of a First Mate wishes to cancel the  Group or their delegate booking, the Sailor must do so through their First Mate.

10. If Sailors within the Group cancel, but enough Sailors remain to keep the Group intact, such cancellation will be handled in accordance with Virgin Voyages’ individual booking policies, found here.

VI.    Notices

Claims, notices, declarations and other required notifications to Virgin Voyages required herein are to be sent to: 

      Virgin Cruises Intermediate Limited
      Legal Department
      1000 S. Pine Island Road, #600
      Plantation, FL 33324

Pre-voyage notifications, pre-voyage questions related to an upcoming voyage, Sailor changes to an upcoming voyage, or requests for special services for an upcoming voyage may be directed to your First Mate or Shoreside Sailor Services through our Contact Us page (or phone 1-954-488-2955).