Virgin Voyages Help & Support for My Next Virgin Voyage
My Next Virgin Voyage
What is the My Next Virgin Voyage onboard offer?
The My Next Virgin Voyage onboard offer is a discount and onboard credit applicable towards your future sailing. This offer can be secured by placing a $300 deposit while onboard. The offer value depends on the number of nights booked. If booking a voyage between 4 to 5 nights, Sailors will receive a $150 discount + $150 onboard credit. For voyages ranging from 6 to 8 nights, Sailors will receive a $200 discount + $200 onboard credit. For voyages that are 9 nights or longer, Sailors will receive a $250 discount + $250 onboard credit. All values are all listed as USD.
How can I get the My Next Virgin Voyage offer?
A Sailor can register for the “My Next Virgin Voyage” offer with the Future Voyage Sales Crew aboard any Virgin Voyages ship or directly online via a link on the Virgin Voyages app.
A $300 USD deposit is required to register for a Placeholder to secure the “My Next Virgin Voyage” offer. If booking in currencies other than USD, the deposit will be converted to an equivalent deposit amount in the booking’s currency.
After the deposit payment has been completed, the Sailor will receive an email confirmation with a booking reference number. Once the Sailor selects a voyage with this Placeholder booking reference number, a payment for the regular 20% deposit will be due. The booking will be subject to the Cancellation Policy in effect at that time.
A $300 USD deposit is required to register for a Placeholder to secure the “My Next Virgin Voyage” offer. If booking in currencies other than USD, the deposit will be converted to an equivalent deposit amount in the booking’s currency.
After the deposit payment has been completed, the Sailor will receive an email confirmation with a booking reference number. Once the Sailor selects a voyage with this Placeholder booking reference number, a payment for the regular 20% deposit will be due. The booking will be subject to the Cancellation Policy in effect at that time.
How do I secure the My Next Virgin Voyage Onboard Offer?
Sailors have two options to reserve the My Next Virgin Voyage onboard offer. (1) Sailors can select their exact ship and sail date with the Future Voyage Sales Crew by placing a 20% deposit. The onboard offer will then be reflected on the Sailor’s booking. (2) Alternatively, Sailors don’t know exactly when they would like to sail, they can reserve a “Placeholder” by placing a $300 open deposit to reserve the offer and selecting their exact voyage at a later date. The offer is valid for two years from the date of purchase, and the Sailor must book and sail within the two-year window.
Who qualifies for the My Next Virgin Voyage Onboard Offer?
The My Next Virgin Voyage offer is exclusive to Sailors sailing on a Virgin Voyages vessel. The onboard offer is only valid for registration throughout the duration of the voyage. Once Sailors have disembarked the vessel, they will no longer be eligible to register for the My Next Virgin Voyage onboard offer.
Can the My Next Virgin Voyage offer be combined with other offers?
Yes, it can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply. The “My Next Virgin Voyage Offer” is not combinable with deeply discounted rates (including but not limited to Sweepstakes, Casino, Charters, First Mate Rates, Lock It In Rates, Free Access Key Promotions, First Mate Exclusive Sailor Loots, Contracted Group Rates, Affinity Circle Sailor Loot, Interline Rates, FL Resident Rates, Tour Operator Net Rates, Best Price Guarantee, etc.). Be sure to check out our Promotional Terms & Conditions for the most up to date information.
What type of payment is required upon booking the My Next Virgin Voyage onboard offer?
Sailors can purchase the My Next Virgin Voyage onboard offer with a personal form of payment such as a credit or debit card. The name of the Sailor must match the form of payment to be approved and processed. Company cards or corporate business cards are excluded as an approved form of payment.
Is the My Next Virgin Voyage Placeholder deposit of $300 refundable?
Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $300 USD deposit.
Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.
Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.
How do I book my future voyage once I've locked in the MNVV offer?
Scheduling your new voyage online is easy and (sea)breezy. Here’s how to do it:
- Click the icon of a Sailor with a suitcase (next to the “Book” button) on our homepage and log into My Account.
- Once you’re logged in, click on “Schedule Voyage” next to the MNVV placeholder on your account dashboard.
- After reviewing our policies for this offer click “Next”.
- Select any eligible voyage and cabin type.
- Complete your booking and make a payment (if necessary).
Can I apply multiple My Next Virgin Voyage offers to my booking?
No. Only one My Next Virgin Voyage Offer may be applied to a future reservation. This includes any previous and future variations of the My Next Virgin Voyage Offer.
What currency will my My Next Virgin Voyage booking be charged in?
The onboard microsite will automatically charge the Sailor in the same currency used on the Sailor’s current onboard booking. If a Sailor prefers to pay the deposit in a different currency, the Sailor can do so by working with the Future Voyage Sales Crew on Deck 7 Midship.
What is the cancellation policy for the My Next Virgin Voyage offer?
Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $300 USD deposit.
Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.
Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.
What offers are excluded from combining with the MNVV Offer?
The “My Next Virgin Voyage” offer is not combinable with deeply discounted rates (including but not limited to Sweepstakes, Casino, Charters, First Mate Rates, Contracted Group Rates, Lock It In Rates, Florida Resident Rates, Tour Operator Promotional Net Rates, Affinity Circle Sailor Loot etc.). For a full list of exclusions, please review the My Next Virgin Voyage Promotional Terms & Conditions.
Will the First Mate with whom I booked my last voyage be notified that I’ve locked in the My Next Virgin Voyage onboard offer?
Yes, your First Mate will be notified that you’ve registered for the My Next Virgin Voyage offer, and will automatically be added to your new booking, so don’t hesitate to reach out when booking your next voyage or transferring it to your friends and family.
I am interested in purchasing more than four (4) My Next Virgin Voyage offers. Would this request be considered?
Only a maximum of four (4) My Next Virgin Voyage offers per Sailor can be purchased while onboard. Exceptions beyond four (4) are not likely to be considered in order to align with the My Next Virgin Voyage onboard offer terms & conditions.
Can I select the voyage dates, pay for the voyage in full, and then transfer my booking to someone else when booking My Next Virgin Voyage?
Yes! The eligible Sailor must book this offer, and contact our Sailor Services Crew or their First Mate to schedule their voyage. Once the voyage is confirmed and the booking is made, Sailors can contact Sailor Services any time up to 48 hours before the voyage date to change the name(s) on the booking.
What cabin categories are eligible for the My Next Virgin Voyage offer?
Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for the My Next Virgin Voyage offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, Sea Terrace: (Slightly) Smaller Balcony and Ltd View Sea Terrace are excluded from this offer.
Can I change my future voyage date at any time?
Once a Sailor has chosen a future voyage date for the My Next Virgin Voyage offer, they can only change their voyage up until one (1) year after the original voyage date, and Sailors can only move the date of their voyage one (1) time after choosing their original voyage date.
Is the My Next Virgin Voyage offer transferable to other Sailors?
Yes, the current My Next Virgin Voyage offer can be transferred one (1) time to another Sailor following our standard name change policy.
When does my deposit toward My Next Virgin Voyage expire?
Sailors will have two (2) years from putting down a deposit to choose a voyage date and sail. If a Sailor does not book and sail within two (2) years from the moment the deposit was placed, Virgin Voyages will assume that the Sailor has decided not to take advantage of the offer and their deposit will be claimed by Virgin Voyages as a penalty/expired Future Voyage Offer. The Sailor’s voyage date must commence on or before the two year expiration date.
How many My Next Virgin Voyage offers can I purchase?
You can purchase up to four (4) offers for you and your friends.
Can I pick a specific voyage date for the My Next Virgin Voyage offer while I’m on board?
Yes, Sailors can choose a specific voyage date while on board and take advantage of the My Next Virgin Voyage (MNVV) offer by stopping by Future Voyage Sales on Deck 7 Midship. Sailors must pay the 20% deposit, and our Future Voyage Sales Crew will apply the offer to the booking.
When can I use the “My Next Virgin Voyage” onboard credit? Is it applicable to my current voyage or my future voyage?
The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will only apply to the Sailor’s future voyage. Sailors can use onboard credit to purchase specialty drinks, spa treatments, tattoos, retail items, Shore Things booked onboard, and more! Onboard credit is often referred to as “Sailor Loot.” Onboard credit can be used in the Casino for gameplay but cannot be cashed out. Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tabs or shore excursions booked before the voyage’s departure date. All Sailor Loot is dedicated to the sailing it is applied to. Unused funds will not be refunded or rolled over after the voyage ends.
Do I have to purchase the My Next Virgin Voyage offer on board, or can I book it when I get home?
The My Next Virgin Voyage offer can only be purchased on board. Once a Sailor has disembarked the ship, they will no longer be eligible for the offer.
Can I use the MNVV offer on a Circle (group) voyage?
If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Circle, then yes. The $300 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if booked as a new reservation within the Circle Shell. The My Next Virgin Voyage onboard offer applies to new bookings only and cannot be retroactively applied to existing bookings. Please note that Sailors will not receive the Affinity Circle Sailor Loot if the My Next Virgin Voyage offer is applied to the booking, as they will receive the benefits of the My Next Virgin Voyage offer instead.
Do I have to pick a specific voyage date when I place my deposit on board?
Though you definitely can, you don’t have to. The $300 deposit required to lock in these benefits also works as a placeholder, allowing you to choose your sailing date and itinerary later. Sailors must sail within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted.
With the new My Next Virgin Voyage Onboard Offer implemented on July 31, 2024, do I still need to book within 60 days to receive the offer?
No. We no longer require a 60-day booking. Previously, there was a booking window contingency to book a voyage within 60 days to receive a certain offer value. This contingency has since been removed and was only in effect for purchases made between February 1, 2024, and July 30, 2024. Purchases made on or after July 31, 2024, will no longer contain a 60-day booking contingency.
Will my My Next Virgin Voyage offer be updated if I select my voyage and later change the dates to a longer itinerary?
Yes. For example, if a Sailor initially selects a 4-5 night voyage and later changes to a 6-8 night voyage, the “My Next Virgin Voyage” onboard offer will be automatically updated to the respective offer value associated with the voyage length.
Does this change impact any Sailors who previously purchased the MNVV onboard offer?
No. This new offer change will not be retroactively applied to existing MNVV offers. It applies to new purchases made after July 31, 2024.
Do I need to identify the voyage length when purchasing the My Next Virgin Voyage Placeholder?
No, not yet! Sailors can specify what voyage length they intend to sail on once they are ready to select their future voyage.
Does the My Next Virgin Voyage offer apply to sailings that are 3 nights or less?
No. This offer is only valid on sailings that are 4 nights or longer.
If I booked the My Next Virgin Voyage offer in a currency other than USD, what exchange rates or values can I expect to see with this offer?
The “My Next Virgin Voyage” onboard offer consists of two components: onboard credit and a voyage fare discount. Onboard credit will always be displayed and provided in USD, as this is the local currency of all Virgin Voyages’ vessels. The voyage fare currency is eligible for preset currency conversion and will be applied to the Sailor’s future booking based on the static values below.
Onboard Credit:
Onboard Credit:
- 4 to 5-night voyages ($150 USD discount) — Always $150 USD based on the ship’s local currency
- 6 to 8-night voyages ($200 USD discount) — Always $200 USD based on the ship’s local currency
- 9-night or longer voyages ($250 USD discount) — Always $250 USD based on the ship’s local currency
- 4 to 5-night voyages ($150 USD discount) — CAD $205, GBP £120, EUR €140, AUD $225 and NZD $245
- 6 to 8-night voyages ($200 USD discount) — CAD $270, GBP £160, EUR €185, AUD $300 and NZD $325
- 9-night or longer voyages ($250 USD discount) — CAD $340, GBP £200, EUR €230, AUD $375 and NZD $410
Where can I go if I have questions about the My Next Virgin Voyage onboard offer?
If you are sailing soon, visit the Future Voyage Sales Crew on Deck 7, Midship. They can explain how the offer works and share more information about the unforgettable locations we will visit during our future sailings. For Sailors who have already purchased a My Next Virgin Voyage, please contact our fabulous Sailor Services crew or your travel advisor.