Virgin Voyages Help & Support for WiFi
WiFi
How do I get connected to the Ship WiFi onboard?
Getting connected to our Ship Wifi is easy and (sea)breezy. Here’s how to do it:
1. Once aboard, search for the WiFi network “VirginVoyages-SailorWiFi”
2. Once your device is connected, you will be prompted to accept the terms of service. You will log in with your cabin number, including the deck and letter (ex: 10298Z), and date of birth in US format (ex: 04/22/1975).
3. You can then select the plan of your choosing.
If the login screen does not automatically display, go to https://wifi-vv.com in your browser. If you have any questions, please speak to the Sailor Services Team on Deck 5.
1. Once aboard, search for the WiFi network “VirginVoyages-SailorWiFi”
2. Once your device is connected, you will be prompted to accept the terms of service. You will log in with your cabin number, including the deck and letter (ex: 10298Z), and date of birth in US format (ex: 04/22/1975).
3. You can then select the plan of your choosing.
If the login screen does not automatically display, go to https://wifi-vv.com in your browser. If you have any questions, please speak to the Sailor Services Team on Deck 5.
How do I upgrade my WiFi connection to Premium WiFi?
Please visit https://wifi-vv.com to upgrade your basic internet service. If you have any questions, please swim by the Sailor Services Team on Deck 5.
Am I able to cancel my Premium WiFi?
Please swim by Sailor Services on Deck 5 to cancel your premium Wi-Fi service.
My WiFi is not working properly. Is there anything I can do to troubleshoot?
Please swim by Sailor Services on Deck 5 for help troubleshooting WiFi issues.
How do I increase the speed of my WiFi?
Our WiFi service offers a consistent speed for both Basic and Premium tiers. Opting for Premium WiFi provides enhanced features, including access to streaming services. Visit https://wifi-vv.com to upgrade your basic internet service. If you have any questions, please swim by the Sailor Services Team on Deck 5.
My device won’t connect to the WiFi. How do I get my device to connect?
Please swim by Sailor Services on Deck 5 for help troubleshooting WiFi issues.
